Help Center

Your profile

Building and editing your athlete or coach profile, the AI Profile Assistant, verification, your scouting profile and sharing your profile.

Steps refer to the SportNet iOS and Android app10 topics

Completing or editing your profile

Where to find it: Profile tab → Edit (top of the Profile view)

Tap Edit on your profile to reveal each section's editor: a pencil or plus appears on every section, empty sections show an Add prompt, and Name, photo & details opens the basic-details form (photo, cover, name, username, gender, bio, location). Tap Done when you are finished. If your status says Available but Health & Recovery shows an active injury (or the other way round), Edit shows a prompt so you can fix one of them.

Related: The AI Assistant · Profile strength percentage

The AI Assistant

Where to find it: Profile tab → AI Assistant card

Describe your sporting life in your own words — typing or dictating — and the assistant organises it into profile fields for you. Nothing is saved until you review the suggestions and tap to accept; you can untick anything you do not want. The assistant is powered by Claude, an AI model from Anthropic: the first time you open it, a permission sheet explains that your chat messages, a summary of your profile and the assistant’s saved memories are sent to Anthropic, and asks you to agree before anything is shared.

Good to know

  • It never writes to your profile without you accepting the changes first.
  • It cannot be used until you agree on the permission sheet. If you tapped Not now, open it again from the Profile tab or turn it on in Settings → Privacy → AI features.

Related: Permission for AI features (Anthropic) · Assistant memory · Completing or editing your profile

Assistant memory

Where to find it: AI Assistant → Memory button (top right)

After each conversation the assistant saves a short summary of what it learned, so it does not ask you the same things twice. You can read every summary along with the original conversation, and each one has a tick controlling whether the assistant keeps using it. Only you can see your assistant's memory.

Good to know

  • Unticking a summary stops the assistant using it, but keeps it visible so you can turn it back on.
  • Deleting a memory is permanent.

Related: The AI Assistant

Getting verified (the blue tick)

Where to find it: Profile tab → the verification card

Identity verification is handled by our partner Persona — you photograph an ID document and take a short liveness check. Once approved you get a blue tick, and coaches gain access to Scout search.

Related: Scout — searching for athletes

Still stuck?

In the app, go to Settings → Help & Support for common questions and an email link, or use Settings → Send Feedback to report a bug.