Help Center

Getting started

Creating an account, what sign-up asks for, and a tour of the five tabs in the SportNet app.

Steps refer to the SportNet iOS and Android app9 topics

What sign-up asks for

Where to find it: Welcome screen → Get started with email (or Continue with Apple / Google)

Creating an account takes five steps: your name, email and password (or Apple / Google), your date of birth (you must be 13 or over; it is never shown on your profile), whether you are an athlete or a coach, one to five sports (coaches are asked which sports they coach), and a username — a suggestion based on your name is pre-filled and you can edit it. Everything else (gender, regions, level, profile details) is optional and added later in Profile → Edit, Settings → Interests or with the AI assistant.

Good to know

  • Your first sport pick becomes your main sport on your profile; change it in Profile → Edit.
  • Usernames are 3–20 characters: lowercase letters, numbers and underscores only — no dots.
  • Your account type (athlete or coach) cannot be changed in the app afterwards.

Related: Athlete vs coach accounts · Interests — tuning what you see · Completing or editing your profile · The AI Assistant

The Feed tab

Where to find it: Feed tab (bottom bar)

Posts, highlights and updates from the athletes, coaches and teams you follow. It only shows people you follow or are connected to, plus your own posts and posts from teams you follow — it is not an algorithmic mix of strangers.

Related: The Discover tab · Creating a post

The Discover tab

Where to find it: Discover tab (bottom bar)

Find athletes, coaches, teams and events across SportNet. Under the search bar: For You (posts personalised to your sports), Trending (who is rising this week), Events, and — for coaches — Scout. The sliders icon at the top right opens "Filter Discover" to pick sports: For You shows posts by athletes in those sports first (nothing is hidden) and Trending narrows to them; the choice stays on until cleared and the icon shows a count while active.

Good to know

  • The sliders icon filters by sport only, and it goes by the post author's sport — Events and Scout have their own controls.
  • Scout is only shown to coach accounts and needs verification before it returns results.
  • The notifications bell is on the Home feed, not on Discover.

Related: Scout — searching for athletes · Interests — tuning what you see · Events

The Messages tab

Where to find it: Messages tab (bottom bar)

Direct conversations with your connections. You can share posts, send photos and voice notes, reply to a message by swiping it right, double-tap to ❤️ a message, and long-press one for more reactions, Copy, Forward or Delete. Drag the thread to the left to see when each message was sent. Swipe a chat left in the inbox to Mute or Archive it. The account name at the top of the inbox opens the account switcher; the pencil icon starts a new message.

Related: Starting a conversation · Message requests · Archived conversations · Using more than one account

The Profile tab

Where to find it: Profile tab (bottom bar)

Your sports résumé — achievements, experience, stats, and how scouts discover you. It has a Posts view and a Profile view, switched with the tabs near the top. The Profile view shows a summary strip (sport, position, level, experience, height, club), then sections you can jump to with the chip row that sticks under the header as you scroll. Sections you have not filled in are hidden until you tap Edit.

Related: Completing or editing your profile · The AI Assistant · Exporting your profile as a PDF

Activity (notifications)

Where to find it: Home → bell icon (top right)

Your notifications, grouped by Today, This Week, This Month and Earlier. Filter chips at the top narrow it to Mentions, Posts, People, Teams or Events. Several likes on the same post, or several new followers, collapse into one row — tap the row to open the post, or tap the stacked avatars to see everyone. Follow, Follow back and Message buttons sit on the right of the relevant rows; Accept and decline appear on connection and team requests. Unread rows are lightly tinted and clear when you leave the screen.

Good to know

  • Direct messages are not listed here — they live in the Messages tab and its badge.
  • Tapping a like or comment opens the post; a comment does not yet jump to the exact comment.

Related: Notification settings · The Messages tab

The "How did you hear about SportNet?" card

Where to find it: Home feed, top of the list (new accounts only)

In your first week SportNet shows a one-tap card at the top of the Home feed asking how you heard about it (Instagram, TikTok, LinkedIn, a friend or teammate, app store search, or somewhere else). Tap an answer and the card says thanks and folds away; tap the X to dismiss it. Choosing "Friend or teammate" also lets you enter their referral code. It is shown once and never blocks anything.

Good to know

  • On Android the app can usually tell where the install came from, so the card may never appear.
  • Once answered or dismissed it does not come back.

Related: The Feed tab · Inviting friends and the prize draw

Still stuck?

In the app, go to Settings → Help & Support for common questions and an email link, or use Settings → Send Feedback to report a bug.