Help Center

Privacy and safety

Who can see your profile, blocking, reporting, how quickly reports are reviewed, appeals and permissions for AI features.

Steps refer to the SportNet iOS and Android app6 topics

Who can see your profile

Where to find it: Settings → Privacy → Who can see → My Profile

Choose who has access to your profile, and fine-tune which sections each visitor can see. 'My Profile' has four options: Everyone (anyone signed in to SportNet), Connections & Coaches Only (your accepted connections plus verified coaches, scouts and teams), Connections Only (accepted connections only — coaches do not get through), and Private (nobody but you). Anything below Everyone also hides you from search, Discover and scout results, and hides your posts from people who cannot see your profile. Visitors still see your name, photo, sport and bio with a lock card. On your own profile each section (About, Experience, Achievements, Performance, Physical Attributes, Goals, Health & Recovery, Contact & Links, Credentials) also has a small visibility chip — tap it to choose Public, Connections & teams or Only me. Health & Recovery is Only me by default. A section set to Only me is not shown to anyone else.

Good to know

  • Under-18 accounts are set to Connections Only automatically when they enter their date of birth. They can change it to any of the four options afterwards in Settings → Privacy.
  • Verified coaches, scouts and teams can see profiles set to Connections & Coaches Only, but NOT profiles set to Connections Only or Private.
  • Private does not stop connection requests or messages — those are controlled separately by the Messages setting.

Related: Read receipts · Letting coaches download your profile · Your public profile link

Blocking someone

Where to find it: Their profile's ••• menu → Block, and Settings → Blocked users to review

Blocking stops that person interacting with you or seeing your content. You can unblock from Settings → Blocked users.

Related: Reporting a post, comment or person

Reporting a post, comment or person

Where to find it: The ••• menu on any post, comment or profile → Report

Tap the ••• menu and choose Report, or use the flag icon in a chat. Reports are anonymous to the person you report, and our team reviews every one. To help prioritise, the reported content and any notes you add are also classified automatically by Claude, an AI model from Anthropic — that classification is advisory only and never decides the outcome by itself.

Related: How quickly reports are reviewed · Appealing a moderation decision · Blocking someone

Still stuck?

In the app, go to Settings → Help & Support for common questions and an email link, or use Settings → Send Feedback to report a bug.